FAQs

Q: What is your return policy?

A: We offer a 30-day return window for most products. Should you be dissatisfied with your purchase, please contact our customer support team at elitedecorpakistan@gmail.com or WhatsApp +923121841198 to initiate the return process. Please note that certain items may be subject to a restocking fee.

Q: How do I track my order?

A: You can track your order by logging into your account and viewing the order status. You will also receive a shipment confirmation email with a tracking number once your order has shipped.

Q: What payment methods do you accept?

A: We accept a variety of secure payment methods, including major credit cards, and Apple Pay.

Q: How do I contact customer service?

A: We offer you multiple ways to conveniently reach our customer service team:

  • Live Chat: For quick assistance, you can initiate a live chat session directly on our website. Look for the chat icon, usually located on the bottom corner of the webpage.
  • Email: For detailed inquiries or to attach documents, you can send an email to elitedecorpakistan@gmail.com or WhatsApp +923121841198. Our customer service representatives will respond as soon as possible.

Q: How do I create an account?

A: To create an account, please click on the "Sign Up" button located in the top right corner of our website. You will then be prompted to enter your full name, email address, and create a password.

Q: How do I unsubscribe from your newsletter?

A: To unsubscribe from our newsletter, please click on the "Unsubscribe" link located at the bottom of any of our email communications.

Q: How do I leave a review for a product?

A: To leave a review for a product, please navigate to the product page and locate the "Write a Review" button. Click this button to access the review submission form. Please note that all submitted reviews are subject to a moderation process before being published on the site.

We trust this FAQ page has provided you with the necessary information. Should you have any further questions, please do not hesitate to contact us at elitedecorpakistan@gmail.com or WhatsApp +923121841198

Thank you for choosing to shop with us!